Dear Valued Customer,

Effective September 2, Trailer Bridge’s Demurrage and Detention program will be managed by Veconinter, a global leader in the maritime industry. This new partnership will provide you with enhanced visibility into your freight’s journey, enabling you to better manage free time and identify potential cost savings.

Veconinter will handle all invoicing and collections related to demurrage and detention charges for TB equipment, unless otherwise specified in your contract with Trailer Bridge.

To streamline your experience, please set up your personalized digital front desk, VecoAccess. This platform allows you to view expenses generated by your shipments, check the status of containers, and manage any pending charges. Click here to begin the setup process.

You can connect with the Veconinter team using the following methods:

• Front Desk Team: +1.305.592.7857 or +1.787.705.2658
• Customer Care: +1.888.841.4972
• Email: frontdeskus@veconinter.com
• Live Chat: Click here to chat with a representative (look for the chat bubble at the bottom right of the page)

We are excited about this new partnership and are committed to delivering the best service to you. If you have any questions or encounter any issues, please don’t hesitate to reach out to your Account Manager or Sales Representative. We are here to support you every step of the way.

Thank you for your continued business!

____________________

Source: Trailer Bridge - www.trailerbridge.com